Hallmark.BusinessGreetings.com Online Privacy Document

Your Privacy

Hallmark and its family of companies value you and respect your privacy. We collect information to support our relationship with you, improve our product offering and to communicate about products, services, and promotions. Hallmark recognizes that we must maintain and use information responsibly. We may disclose information to companies that work with us and assist us with providing services to you. We will not share your information with other third parties without your prior permission or prior notification.

You can always find the most recent version of our privacy policy on this page.

Effective Date: 5/31/05

Last Update: 7/26/07

What information does Hallmark collect and why?

We collect information you provide when you place an order, register with us, send us an e-mail or call us. This information may include the following:

Your name
Your mailing address
Your e-mail address
Your phone number
Your credit card number
Your Gold Crown number

It may also include information you submit about other people; for example, the name and address of a card recipient. We only use information you submit about other people in order to deliver information, products, or services specifically requested by you.

Who does Hallmark share information with?

We will share personal customer information with our agents, representatives, trusted service providers and contractors for limited purposes, including fulfilling customer orders; offering certain products and services in connection with our Web site; communicating to customers; providing customer service; enabling access to our partners’ sites; and completing credit card transactions. These third parties are not allowed to use this information for any purpose except fulfilling orders and servicing your questions.

From time to time, we may share the contact information of our customers with carefully picked and trustworthy third parties so the third parties can promote their products and services. You can opt out from our sharing of your information for this particular purpose anytime by changing the preferences of your account by calling 1-800-565-6638 or emailing businessgreetings@hallmark.com to ask not have your personal information shared with third parties. Hallmark does not share e-mail information.

Hallmark reserves the right to cooperate with law enforcement officials in the investigation of alleged unlawful activities of our customers related to electronic communication transmitted on our site. Hallmark will have no legal liability for such disclosures.

We may also provide information to other organizations for fraud protection and credit risk reduction. We may share aggregated demographic and statistical information with our other partners. This is not linked to any personal information that can identify any individual person.

What technical devices and processes does Hallmark.BusinessGreetings.com use to collect information about me?

We use technology that allows us to identify what type of browser you are using, the web site from which you enter Hallmark.BusinessGreetings.com and the pages you view as you tour our site. This technology helps us compile aggregate statistics about our online guests and their use of Hallmark.BusinessGreetings.com, which allows us to make improvements in design and content to better serve you.

What are cookies and how does Hallmark.BusinessGreetings.com use them?

A cookie is a small file that can be stored on your computer’s hard drive. Hallmark.BusinessGreetings.com uses cookies to provide features such as auto-login and to determine when customers have previously visited our site. Our cookies do not contain any personal information about you, so only Hallmark.BusinessGreetings.com will be able to use the cookies to determine your identity. If you choose to set your browser to reject cookies, we will not be able to make auto-login functionality available to you, including giving you access to your address book without first entering your Hallmark.BusinessGreetings.com user name and password.

What is an IP address and how does Hallmark.BusinessGreetings.com use it?

An IP address is a number that is assigned to your computer when you are using your browser on the Internet. Like most websites, the servers that serve our Web site automatically identify your computer by its IP address. We do log IP addresses and we use them to monitor things like the number of visitors that visit our website.

How do I access and change my e-mail preferences?

When you make an account on Hallmark.BusinessGreetings.com, it automatically shows that you want to get promotional information from Hallmark Business Connections.

If you do not want to be contacted by Hallmark for promotional purposes, you may indicate your preference when you sign up. To change your e-mail preference if you have an account on Hallmark.BusinessGreetings.com, log into your account by clicking on the Sign In/Sign Up link in the header, uncheck the box next to the line that says, "Hallmark Business Connections can e-mail me about special offers and promotions"

You may unsubscribe to Hallmark Business Connections e-mail by sending an email to: businessgreetings@hallmark.com.

How do I access and make changes to my personal information?

You can modify or delete your personal information anytime. Simply go to the Your Account link located at the top of the Hallmark.BusinessGreetings.com homepage. You can update any of your personal information by choosing which information you would like to update You will then be taken to where you can edit or submit new information.

What technology does Hallmark.BusinessGreetings.com use to ensure the security of credit card transactions?

We are committed to the highest standards in credit card security to protect the information you provide when you make a purchase at Hallmark.BusinessGreetings.com. Our servers use Secure Sockets Layer (SSL), an advanced encryption technology to protect the storage and transfer of your data from unauthorized parties. Hallmark.BusinessGreetings.com also uses a digital secure server ID to provide you with the best possible protection on the Internet.

How secure is my Hallmark.BusinessGreetings.com account information?

To protect your account information, Hallmark.BusinessGreetings.com requires you to enter a valid username and password before making a purchase using your existing account information.

Additionally, Hallmark has security measures in place to protect the loss, misuse and alteration of your information. Only select employees and agents of Hallmark.BusinessGreetings.com have access to this information. This information is accessed for the sole purpose of completing your order.

Are my personal messages private when I personalize a greeting card?

When you add a personal message to your order, it is securely protected by Hallmark. For the purposes of order fulfillment, it is possible that your message may be viewed by an order processing representative. Our partners and employees adhere to the strictest standards of confidentiality to protect your privacy.

Uploaded Lists

Hallmark.BusinessGreetings.com provides you with the opportunity to upload a list for mailing purposes once you have established a user account. You uploaded list is considered highly confidential and will only be used to address and mail the greeting cards you puchase.

How will I know when Hallmark changes its privacy policy?

Our privacy policy is regularly reviewed to make sure we continue to serve the privacy interests and needs of our customers. If we decide to change our privacy policy in whole or in part, we will inform you by posting a notice on our website. Those changes will go into effect on the date posted in the notice. The new policy will apply to all current and past users of our website, and will replace any prior policies that are inconsistent. You should check our website occasionally for more information on how we use the data we collect.

How do I contact Hallmark if I still have questions?

You may contact us by using the Contact Us links in our Customer Service. We try to reply promptly to every message we receive. This information is used to respond directly to your questions or comments. We may also file your comments and share them with our customer care team to improve our service in the future. Your personal information will only be shared with third parties in the event that we need to follow up with specific order-related questions or comments; the third parties will not use your information for promotional or any other purposes.

If you still have questions or concerns regarding our privacy policy, please contact us at:

E-mail us by choosing the Customer Service link at the bottom of this page. You can click on the Contact Us button there to email us.

Write us at Hallmark Business Connections, Customer Service, P.O. Box 419580, MD 190, Kansas City, MO 64141